Terms of Service

TERMS OF SERVICE

KARITENE is a website owned and operated by Karitene Cosmetics S.L., whose registered office is at Avenida Ejercito y Marina nº2, 36900 Marín (Pontevedra – Spain), registered in the Mercantile Register of Pontevedra, Volume XXX, Book XXX, Folio XXX, Section XXX, Page PO XXX, Date XX / XX / XXXX, VAT number B36565943 and email info[at] karitene.net

This document establishes the conditions that govern the use of the KARITENE website and the purchase of products on it (hereinafter “Conditions”). Before using this website, please read these Terms of Service, our Privacy Policy and our Cookies Policy carefully.

By using this website or placing an order through it, you will be bound by our Conditions and our Policies, so please do not use this website if you do not agree with them. For any questions you can contact us through the form that appears on the home page.

Intellectual and industrial property

The intellectual property rights of all contents of the KARITENE website belong to Karitene Cosmetics S.L. and, therefore, its reproduction, distribution, public communication, transformation or any other activity that can be done with them is prohibited, not even citing the sources, except with the written consent of Karitene Cosmetics S.L.

KARITENE reserves the right to update, modify or eliminate the information contained in its website, and even to limit or deny access to said information to certain users. KARITENE does not assume any responsibility for the information contained in third parties web pages that can be accessed through links from this website

Use of the KARITENE website and user access

Through these Terms of Service you are informed, and agree, that access to this website does not imply, in any way, the beginning of a commercial relationship with KARITENE and you also agree to use it only to make legally valid inquiries and / or orders. In the event that KARITENE considers that you have made a fake or fraudulent order, we will be authorized to reject said order and inform the competent authorities about what happened.

You will need to provide us with your email address, postal address and other contact information in a truthful and correct manner, consenting to that we may use this information to contact you, if necessary, in accordance with our Privacy Policy. In the event that you do not provide us with all the necessary information, we will not be able to properly process your order.

Purchase

KARITENE products are only available in countries of the European Union and their prices are expressed in Euros.

In the shopping cart you can see all the information of the selected items with the mentioned prices. These prices include VAT (or equivalent tax) but do not include shipping costs, as these will be added to the total amount due according to the rate corresponding to the shipping address you have chosen for delivery.

Before you confirm the payment by clicking on the payment method you want to use, you will see all the concepts of product price, transport, taxes, delivery address and other information of interest.

Once you have confirmed the purchase order and made the payment, we will send you an email to the email address you provided, with the summary of your order and its confirmation. In the case of not receiving this email, please inform us through our contact form.

The items in the shopping cart may be paid through the payment platforms PAYPAL or STRIPE, or by credit card through any of them.

The payment of the products that you have selected will be made through a payment gateway of the corresponding financial institution, once it has been verified that the data communicated are correct. In this regard, the confidential data of the payment are transmitted directly and in an encrypted form (SSL) to the corresponding financial institution.

As a complementary measure to the chosen payment system, and with the aim of collaborating in the prevention of fraud over the internet, KARITENE reserves the right to verify the personal data provided by the customer and adopt the measures it deems appropriate (including the cancellation of the order) so that the merchandise acquired is delivered in accordance with the information contained in the order.

The prices of the products that appear on the KARITENE website may vary at any time, but these possible changes will not affect orders that have already been confirmed by sending an Order Confirmation to the email address you provided us.

KARITENE reserves the right to withdraw any product from this website at any time as well as to remove or modify any material or content.

Although at KARITENE we will always do our best to process all orders, exceptional circumstances may lead us to reject the processing of an order after having sent the Order Confirmation, therefore we reserve the right to do so at any time.

Shipping and delivery

Shipment of orders placed on the KARITENE website will be made through a courier company or by post mail. The delivery time will vary according to the delivery destination. However, in peninsular Spain and Portugal it may be 2-3 business days. For the Balearic Islands, Canary Islands, Ceuta and Melilla it may be 3-4 business days. For the rest of the EU countries it will be 5-7 days.

In the event that for some reason we could not meet the delivery date, you will be informed of this circumstance and have the option to continue with your purchase by establishing a new delivery date, or you may cancel your order and we will refund the price paid.

To avoid possible incidents with delivery (wrong address, inability to find someone at home, etc.) it is essential to fill out the corresponding form correctly, and we also advise you to fill in the contact telephone box.

We understand that the delivery has taken place or that the order has been delivered at the moment in which you or a third party indicated by you acquires the material possession of the items sent, which will be accredited through the signature of reception of the order in the address provided.

If it is impossible for us to make the delivery of your order, we will try to find a safe place to leave it. If we cannot find a safe place, your order will be returned to our warehouse. If you are not going to be at the place of delivery at the agreed time, we kindly ask you to contact us to arrange delivery another day. 

Availability of products

All orders are subject to the availability of the products. If there were difficulties in the supply of products or if there were no items in stock, the order would be sent when KARITENE replaced the item. In this case we would immediately contact you to solve the problem or refund the amount you had paid, if requested.

Transfer of property

You will acquire ownership of the products when we receive full payment of all amounts owed in connection with them, including shipping costs, or at the time of delivery.

Payment

By clicking “Finish Purchase” and “Continue with Payment” you are confirming that the credit card is yours or that you are the owner of the Paypal or Stripe account through which the payment is made. To minimize the risk of unauthorized access, your credit card information will be encrypted. These will be subject to verifications and authorizations by your issuing entity. In the event that this entity does not authorize payment, we will not be responsible for any delay or failure to deliver and we cannot conclude any contract with you.

Value added tax and billing

In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the items will be understood to be located in the territory of application of the Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the legally valid one at any time depending on the specific item in question. On orders to the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT in application of the provisions of article 21 of Law 37/1992, without prejudice to the application of taxes and duties in accordance with current regulations in each of these territories. You expressly authorize us to issue the invoice electronically, although you may indicate at any time your willingness to receive a paper invoice, in which case, we will issue and send the invoice in that format.

Entire Agreement

We will be governed by these Conditions and any document in which express reference is made to them constitutes the entire agreement between you and KARITENE in relation to its purpose. We both acknowledge having consented to the conclusion of a contract.

Right to modify these conditions

KARITENE reserves the right to modify these Terms of Use and Purchase. When there are substantial changes in them we will inform you in a timely manner. However, the changes introduced will not apply retroactively. If you do not agree with the changes made, we recommend you do not use our website.

Applicable legislation and jurisdiction

The relations between KARITENE and the users of its website as well as the purchase contracts established through it, in general, are subject to Spanish legislation and jurisdiction. Any controversy that arises or relates to the use of the website or with said contracts will be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.

You, as a consumer, have all the rights acquired which, as such, are recognized by applicable legislation.

Dispute resolution

The European Commission offers consumers the opportunity to resolve disputes online on one of its websites, in accordance with Article 14, paragraph 1 of the ODR (Regulation on online dispute resolution). On this website (http://ec.europa.eu/consumers/odr) consumers have the possibility to reach agreements related to disputes that arise in purchases and contracts of online services, without the need to go to trial.