Shipping & Returns

SHIPPING

Shipment of orders placed on the KARITENE website will be made through a courier company or by post mail. The delivery time will vary according to the delivery destination. However, in peninsular Spain and Portugal it may be 2-3 business days. For the Balearic Islands, Canary Islands, Ceuta and Melilla it may be 3-4 business days. For the rest of the EU countries it will be 5-7 days.

RETURNS

– Defective or spoiled products: You can return them within 10 days of receipt, using the original packaging and without use. The return cost will be borne by KARITENE and you can choose, if you wish, its replacement by another or other products, or the refund of the amount spent.

– New and unused products that do not satisfy you: You can return them within 10 days of receipt, using the original packaging. The return cost will be borne by you and you can choose, if you wish, its replacement by another or other products, or the refund of the amount spent (except shipping costs).

For any clarification, please use the contact form.

SHIPPING COSTS

Shipping to Spain (except Canary Islands) and Portugal:

Purchases of 50€ and above

FREE: Spain (except Canary Islands) and Portugal

Purchases below 50€:

-Flat rate 5€: Spain (except Canary Islands) and Portugal

Shipping to Canary Islands: Flat rate 10€

Shipping to other EU Countries: Flat rate 15€

PAYMENT METHODS

On our website you can pay directly through Paypal or Stripe as well as by credit card through any of these two payment systems.

For any other modality, we ask you to consult us by using the contact form.